Q1.
Can I make a "temporary" or "provisional" booking? To avoid confusion, there is no such thing as a "temporary" or
"provisional" booking. When we make a booking, we automatically hold
a seat for the flight of your choice. This seat is now reserved only for you for
a set amount of time and you can choose to either purchase a ticket for this booking,
or cancel it.
THERE IS NO CHARGE FOR BOOKINGS.
Q2. Why is the price quoted to
me different from what is on your website?
The fares shown on this website are the lowest possible fares for the dates indicated.
These are all subject to availability. When you call us, we search for flights
using a global distribution system that shows us real-time availability direct
with the airline. When we give you a quote, we will always strive to get you the
lowest possible fare available for the dates you requested. Q3. Can I transfer my booking to someone else?
No. When bookings are made, the names are no longer changeable. If you need to
book someone else, we need to check availability again and price the new booking
based on availability at that time. Cancelling one booking doesn't automatically
mean that a seat becomes available.
Q4.
Do I have to pay a deposit?
Here at PIC, we have a strict no-deposit policy (except for British Airways).
This means we will book and hold a seat for you free of charge for a certain period.
Q5. My name is wrongly
spelt, why is this a big problem?
In recent years, due to increased security measures in all airports worldwide,
airlines are now quite strict when checking people in. The name on your ticket
must match the name on your passport. Before payment, you must ensure that your
name is spelt correctly when you check your itinerary before payment is made.
Q6. Can I make date
changes or cancel my booking?
As long as you have not paid yet and a ticket has not been issued, you are free
to make changes and/or cancel your booking.
Q7. My departure is
months away, why do I have to pay so soon?
Payment deadlines are set by the airline automatically and is not controlled by
the Travel Agent. Most airlines now give a ticketing deadline between 3-14 days
after the booking was made. You have to pay for your booking on or before this
deadline otherwise your booking may be cancelled by the airline without prior
notice.
Q8. If I don't want
to pay yet, can I just keep re-booking my flights?
No. When you re-book a flight, this means that we have to make a brand new booking
for you based on availability at that time. Cancelling your old booking doesn't
mean that a seat becomes available. This means that we cannot guarantee that you
will get the same flights/ fares when you rebook.
Q1.
What methods of payment can I use? You may use Cash, Cheques, and all major Debit/Credit Cards. Please note
that when paying by cheque, we need at least 10 working days to clear it. You
have to ensure that the clearing date still falls before your deadline date.
Q2. Can I make a partial payment
to guarantee my booking?
Here at PIC, we have a strict no-deposit policy. This means we will book and hold
a seat for you free of charge for a certain period. Making a partial payment will
not guarantee your booking and you payment deadline will still apply.
Q3. Why has the price changed
when I called to make a payment?
In rare cases, airlines will send us notice of an increase in their prices. If
time permits, we will always endeavour to inform all our booked passengers of
this increase. However, there are cases where we are unable to inform all our
passengers, especially when the prices or taxes are changed without prior notice.
Q1.
What is an E-ticket and how do I use it?
Your electronic ticket serves as your flight ticket. E-ticket is a paperless ticketing
system whereby the ticket is held in the airline's database instead of issued
to the passenger. Just proceed to the check-in desk with your valid passport and
you will be issued with a Boarding Pass. E-ticket may not be available for infant
passengers in some cases thus, a paper ticket may still be issued.
Q2. How soon can I
expect my tickets after payment?
E-tickets can be printed through your e-mail or through the link on our website.
We will also post a printed version of your ticket by first class mail. This will
usually take between 2-4 days. In cases were Paper Tickets are issued, they will
be posted by Recorded Delivery (Free, 3-5 days), or by next day delivery for a
small charge.
Q3. Can I change the
dates of my flights?
Airlines have varying policies on date change. Any changes, if permitted, are
dependent on seat availability and subject to payment of penalties. These penalties
are set by the airline and cannot be discounted or waived. Return dates can only
be changed in the Philippines by contacting the airline office.
Q4. Can I cancel and
refund my tickets?
In general, a cancellation fee is charged by the airline . There is no uniform
rate applied and refunds take from 6-8 weeks from time of official notification
to PIC (for e-ticket) or receipt of ticket (for paper tickets). Promotional
fares are usually non-refundable.
Q5. Do I need to re-confirm
my tickets?
Most airlines do not require you to reconfirm your return flights. However, it
is best to call the airline office in your local destination at least 3days prior
to your return date in case of schedule changes.
Q6. How much is my
baggage allowance?
The allowable baggage limits are indicated in your ticket. Please follow the limits
specified by the airlines for both hand carried and checked-in baggage to avoid
delays or problems during check-in. Please note that each piece of luggage must
not exceed over 30kgs, regardless of your allowance.
Q7. What is the latest
hand-carry policy?
Most Airlines follow an industry standard of 5-7 kilos carry on luggage. You are
only allowed ONE PIECE of carry on item. This includes ladies' handbags. For the
latest information on security policies of carry on luggage please click here.
( http://www.baa.co.uk )
Q8. Why has my flight
time/day changed?
Occasionally, airlines may change the schedules of their flights for a variety
of reasons. When this happens, we will always strive to contact all passengers
affected by the change. The airline will provide you with an alternative time/date.
If this is unacceptable for you, the airline will deal with your desired alternative
on a case to case basis. There will be times when we will not be able to contact
all the passengers. It is always good practice to call us or the airline 72 hrs
before departure to confirm if there are any changes.
WAS YOUR QUESTION ANSWERED?
IF NOT, E-MAIL US (
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WE WILL DO OUR BEST TO ANSWER YOU QUERY AS SOON AS POSSIBLE.
Copyright (C) 2010 PIC-UK. All Rights Reserved. Do not duplicate or redistribute in any form.
PIC-UK is a member of ABTA (The Association of British Travel Agents) with membership numbers, K9470 as retailers, and Y0164 as a tour operator. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA Protection applies to services supplied by PIC-UK , but not to those services of other companies, featured on this website, that are not members of ABTA. Please go to http://www.abta.com/ to check whether a company is a member of ABTA and for a copy of the Guide to ABTA's Scheme of Financial protection.
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo above if you want to know more.
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