Terms and Conditions

Philippine Islands Connections TERMS AND CONDITIONS


Your use of this Website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This website is operated by Philippine Islands Connections as trading name of Gendai Travel Limited, whose registered office is 6 Southampton Place, London WC1A 2DB. When we refer to PIC, PIC-UK, “we“, “us“ or “our“ etc, we are referring to Philippine Islands Connections as trading name of Gendai Travel Limited.


Philippine Islands Connections as trading name of Gendai Travel Limited hold the following licences:


Philippine Islands Connections as trading name of Gendai Travel Limited is licensed as an agency by the International Air Transport Association, IATA number 91294991 and therefore we must satisfy strict security, financial and training requirements.

For further information see www.iata.org/about/pages/index.aspx


Philippine Islands Connections as trading name of Gendai Travel Limited is the holder of an Air Travel Organisers’ Licensing (ATOL) license number 4192. An ATOL license provides consumer protection against supplier failure.
For further information see www.atol.org.uk

“Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate


Philippine Islands Connections as trading name of Gendai Travel Limited is a member of the Association of British Travel Agents (ABTA) giving the reassurance the company is financially sound and stable. Our ABTA number is K9470/Y0164.
For further information see www.abta.com


This site and each of its modules, is the copyrighted property of Philippine Islands Connections as trading name of Gendai Travel Limited and/or its various third party providers and distributors. This includes, but is not limited to any text, scripts, images or graphics used on the site. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Philippine Islands Connections as trading name of Gendai Travel Limited and/or its third party providers and distributors.


You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.


As a user of Philippine Islands Connections’s website, you are in complete control of your travel planning needs. This includes controlling the use of information you provide Philippine Islands Connections. When you reserve or purchase travel services through Philippine Islands Connections, we collect information which will assist us in the fulfillment of your travel requirements. We may provide information about you to other involved third parties to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to the Philippine Islands Connections website. Philippine Islands Connections will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. It remains your responsibility to advise us of any changes to this information and to check that the correct information is contained within the relevant reservation prior to you confirming the transaction.

As a Philippine Islands Connections website user you will occasionally receive e-mail updates from us about fare sales, special offers, new products and services. We hope you will find these updates interesting and informative. We respect and will continue to respect the privacy of our customers.


The Site has taken reasonable steps to put security measures in place to protect your data. Our server uses SSL (secure sockets layer) data encryption to help keep your data secure. Personal information entered is encoded before it is sent to us, protecting it as it is transferred over the Internet.


When you buy an ATOL protected flights or flight inclusive holiday from Philippine Islands Connections as trading name of Gendai Travel Limited, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“Philippine Islands Connections as trading name of Gendai Travel Limited, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If Philippine Islands Connections as trading name of Gendai Travel Limited, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”


Please note that fares are not guaranteed until tickets are paid for and ticketed. Whilst we will always endeavor to honour your original quotation, on occasion and subject to airline rules, this may not be possible. In such an event you will be contacted within 72 hours by our reservations office to advise. In the unlikely event that we are unable to issue your ticket at the price quoted, you will be offered the option to cancel free of charge.

The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Philippine Islands Connections as trading name of Gendai Travel Limited. If in doubt, the user of the website should contact the Reservation Hotline advertised on the header of the site. Philippine Islands Connections as trading name of Gendai Travel Limited acts as agent for various airlines and other travel suppliers. The terms and conditions imposed by these suppliers should be considered as applied to your contract with Philippine Islands Connections as trading name of Gendai Travel Limited. Please contact us at Philippine Islands Connections, 6 Southampton Place, London WC1A 2DB or call 020 7404 8877 for details of airline contact information.

When you make an Inbound one way flights booking, outbound ticket copy (departed from UK within 6 months) may be required when you purchase one way international inbound ticket from any destinations.


Purchase of airline tickets does not guarantee you a seat on a specified aircraft. Scheduled airline overbooking policy can result in failure of the carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. Please contact us at Philippine Islands Connections, 6 Southampton Place, London WC1A 2DB or call 020 7404 8877 for details of airline contact information. Purchase of air tickets may involve restricted refunds. Credit card information is validated prior to the transaction being finalised . Air tickets have value and should be treated like cash. Never destroy tickets which are not required or are unused. This may involve a loss of otherwise refundable costs. The carrying of appropriate travel documents, including valid a passport and any necessary visas, is the responsibility of the traveller. Philippine Islands Connections as trading name of Gendai Travel Limited expressly declines responsibility for any costs incurred in the case that a traveller or party are denied boarding to an aircraft, or denied entry to a country because the traveller or party is not in possession of the appropriate documentation. Travel insurance is highly recommended.

Financial protection for flight only bookings

Where an airline ticket is issued within one working day of payment, a contract will exist between the passenger and the airline and therefore it will not be covered under the ATOL scheme. Bookings are ATOL protected when payment is taken and an airline ticket is not issued within one working day, and when you book a flight inclusive package.


If you wish to change or cancel your travel plans, it is your responsibility to notify Philippine Islands Connections of such a request. Please note that some tickets are non-refundable and non-changeable.

If you are holding refundable or changeable tickets, Philippine Islands Connections reserves right to charge you an administration fee of £50 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees, service charges or credit card charges are non-refundable.

If you are holding a booking for which ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a “no show” and could result in you losing all you paid.

If you want to cancel your journey it is important that you notify us immediately. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact us by telephone or via email. Please note it is possible to process an amendment or cancellation up to one day prior to your departure time.


MON – FRI: 09:00-18:00
SAT & Holiday: 10:00-17:00
SUN: Closed

Please note we are not able to process an amendment or refund email request which is received after above office hours. Those requests will be processed on the following day.

Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take 2 to 3 months from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer. Please note that most airlines do not refund if it’s used partially. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.


Philippine Islands Connections as trading name of Gendai Travel Limited and third party providers and distributors take and will continue to take all reasonable steps to ensure that the information displayed on this site is accurate. However, we cannot guarantee the accuracy of this content and will not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.


In no event shall Philippine Islands Connections as trading name of Gendai Travel Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or reliance on content found herein or from your inability to access this site (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by Philippine Islands Connections as trading name of Gendai Travel Limited Ltd or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, Philippine Islands Connections as trading name of Gendai Travel Limited or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Philippine Islands Connections as trading name of Gendai Travel Limited and third party provider’s and distributor’s liability shall in no event exceed, in the aggregate, for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Philippine Islands Connections as trading name of Gendai Travel Limited and without any liability whatsoever, Philippine Islands Connections as trading name of Gendai Travel Limited at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.


You agree to defend and fully indemnify Philippine Islands Connections as trading name of Gendai Travel Limited and third party providers and distributors from and against any and all liability, claim, losses, damage or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this website.


The relationship between Philippine Islands Connections as trading name of Gendai Travel Limited and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.


This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.


You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.


Philippine Islands Connections as trading name of Gendai Travel Limited may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.


Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions. Details of such terms and conditions can be found at the relevant pages in the site, these should be considered before you commit to purchase goods or services where such terms apply.


These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


The heading used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.


These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.


Please read the following conditions carefully before you make your booking. All holidays are sold subject to these conditions. Philippine Islands Connections is the trading name of Gendai Travel Limited., registration number1394201. In these conditions Philippine Islands Connections is referred to as “we”, “us” and “our”. The persons or organisation named on the booking form are referred to as “you” and “your”. This contract and all matters arising out of it are governed by the laws of England and Wales, Scotland and Northern Ireland.


To make a tour booking you must complete the booking form and pay a deposit, if booking more than eight weeks prior to departure. If booking within eight weeks of departure, the full balance will be required at the time of booking. The deposit required is GBP 200.00 per person. On receipt of your booking form and monies, we will arrange to provide you with the various services which make up your tour. A confirmation will then be sent to you detailing the components of your tour and the price. This confirmation constitutes a contract between you and us and there will be no further changes to the price. You must check all the details on the confirmation and contact us immediately if there is anything you believe to be incorrect. You must check that all names listed exactly match those in the passports of each member of your party. No contract for the provision of the tour exists between you and us until we have sent our confirmation, so that if, for reasons such as unavailability, we are unable to accept your booking, our liability to you will be limited to refunding the full amount of any monies you have paid.


The balance will be due eight weeks prior to departure and if this is not received we reserve the right to cancel your booking and charge cancellation fees as detailed below. We accept the payment by UK debit card, Cash and Bank Transfer.


It is important that you have insurance cover that is adequate for your needs on tour and in order to cover cancellation prior to departure should you need to do so due to unforeseen circumstances.


Whilst we reserve the right to increase or decrease prices of our tours at any time, once you have made your booking and we have issued our confirmation, we guarantee that the price of your holiday will not be subject to any surcharges. You should, however, note that if you amend any details of your booking after it has been confirmed, you may be subject to an amendment fee as detailed in points 8 and 9.

The tour price includes:

  • Economy class airfares on IATA carriers from the UK
  • UK departure tax, government taxes and compulsory service charges
  • 20 kgs luggage allowance plus one piece of hand baggage
  • Accommodation and sightseeing as specified on your confirmation
  • Transport and meals as specified on your confirmation

The tour price does not include:

  • Travel insurance
  • Additional services (for example, those that may be supplied by hotels)

We reserve the right to change any of the tour particulars published in our brochure and supplementary flyers, on our website or contained within any quotation, at any time before we enter into a contact with you. Should this occur, we will notify you of any changes before entering a contract.


Where special requests such as diet or room type are an important factor in the choice of your tour, you must advise us on the booking form. We are happy to pass your request onto the relevant supplier, but cannot guarantee that it will be accommodated. The provision of any special requests does not constitute a term of your contact with us.


If you or any member of your party has any medical problem or disability, which may affect your tour, or any other members of the group, you must tell us at the time of booking. Otherwise we reserve the right to cancel or change your tour as described in points 10 and 12.


If you request any changes to your booking after our confirmation has been issued, you will be liable for any costs including administration and/or cancellation fees that arise as a result of the changes. We will do our best to meet your requests and avoid any additional costs, but this may not always be possible, particularly after your tickets and vouchers have been issued.


If you or any of the persons named on the booking form wish to cancel the tour prior to departure, you must notify us in writing. Should you already be in receipt of your airline tickets, please return these to us along with your cancellation request. The following charges will apply per person, effective from the date we receive your written notification:

Number of days before departure Cancellation charge as a percentage of total
56 or more Deposit
43 – 56 30%
29 – 42 60%
8- 28 80%
0 – 7 100%

* Excluding administration charges

In many instances, cancellation costs can be covered by appropriate travel insurance. A cancellation invoice will be sent to you, which you can then supply to your insurer.


We hope and expect to be able to provide you with all the services we have confirmed to you upon receipt of your booking. However, these services are provided by various independent suppliers, such as airlines and hotels, over which we have no direct control. On occasions changes do have to be made, so we reserve the right to do so at any time. If the change is minor, we will advise you as soon as possible, but we will have no further liability towards you.

A change of UK departure point, of flight time by more than 12 hours or of accommodation to a lower grade constitutes a significant change. In the case of a significant change before your departure we will provide you with the following alternatives:

  • alternative travel arrangements of equivalent or similar standard and price, if available
  • alternative travel arrangements of a lower standard together with a refund of the difference in price
  • to cancel your tour with a full refund of all monies paid

In all three cases minimum compensation will be paid as detailed below, unless the change occurs as a result of circumstances beyond our control:

Number of days prior to departure within which a significant change is notified to you Compensation Per Person
56 or more Nil
43 – 56 £30
29 – 42 £20
8 – 28 £40
0 – 7 £50

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseen situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, operational decisions of air carriers, civil strife, industrial disputes, natural disaster, bad weather, fire, epidemic, threatened or actual terrorist activity or war.

Due to the rather unpredictable current status of our economy and regular fluctuations in the US Dollar and British Pound exchange rate, we are only able to guarantee prices of our tours provided that the full balance is paid within 8 weeks of confirming the booking and paying a deposit.

After 8 weeks, we reserve the right to change the cost of the tour to reflect any changes in the exchange rate. Should you no longer require the tour and wish to cancel, please check our terms and conditions for details on the percentage of the deposit that can be returned to you.


We reserve the right in any circumstance to cancel your holiday for any reason. However, we will not cancel your holiday if it is within 57 days of departure unless it is for a reason beyond our control.


If there are any surcharges to be made, you will be notified at least 60 days before your departure. There will be no additional surcharges after this time. The following reasons will be valid for any surcharges:
a) A change in the US Dollar – British Pound exchange rate of more than 5% from the date of booking to the date of payment.
b) A new tax or duty is imposed by the airline or government which is beyond our control.


The air holidays and flights in this brochure are ATOL protected. We hold an Air Travel Organisers’ Licence (ATOL 4192) granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

We will carry out the tour as described on your confirmation to the best of our ability. We will accept responsibility for all the actions of our staff and suppliers when carrying out their work during the tour.

We will not accept responsibility if personal injury, illness, death, damage or loss is the result of:

  • your actions or those of other members of your party
  • the actions of a third party not related to the confirmed schedule of your tour
  • unforeseen circumstances which, even with all due care, we or our suppliers could not have anticipated or avoided
  • the actions of any other member of the tour group
  • any health or condition which was not informed to us at the time of booking
  • additional services (for example, those that may be supplied by hotels) which are not included as part of the tour price

For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their tour (not including insurance premiums and administration charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your tour. Where enjoyment of only some days has been affected, we will refund reasonable related expenses.

For claims which involve personal injury, illness or death as a result of carriage by aircraft, ship, train or coach, forming part of the tour booked before departure from the UK, our liability to pay compensation and/or the amount of compensation we will pay is limited in accordance with the liability of the carrier under any international convention which governs such services.

Should you or any member of your party suffer personal injury, illness or death through misadventure, arising out of an activity which does not form part of your tour booked before departure from the UK, we will, at our discretion, offer advice, guidance and assistance. This may include a contribution towards the initial legal costs of making your claim against the offending party. Any contribution made by us will be limited to GBP 5000.00 per booking form. Any request for assistance must be made in writing within 90 days of the misadventure in question. If you are able to make recovery of these costs, whether from the third party or from a policy of insurance, you may be asked to refund our outlay.


You must prepare all the necessary valid travel documents including full passports and visas. We cannot be liable if you are refused entry to a destination due to invalid documents. You must arrive at your departure airport no later than the time recommended by the relevant airport authority for the date of travel. You accept responsibility for any damage or loss caused by you or any member of your party.

If you are not happy with any aspect of the tour, it is your responsibility to make it known to Philippine Islands Connections and the relevant supplier as soon as possible and during the tour wherever possible. If you do not report a problem which can be dealt with at the time, we cannot accept any associated liability at a later date. If your complaint is not resolved locally, you must write to us within 28 days of the completion of the tour. Please quote your booking reference number and daytime telephone number. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct. We hope we can agree an amicable settlement to any claims we receive.

If we make a payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organisations responsible and you must co-operate fully with us in seeking recovery of any payment we make.


Tickets, vouchers, an itinerary and general destination information will be prepared for you approximately two weeks prior to travel. We strongly recommend that you read these carefully as flight times may have been adjusted since your confirmation was issued.

We are committed to improving the standard of our tours and it is only with the help of your feedback that we will be able to achieve our aim. We would therefore appreciate it if you would spend a few moments to complete and return the questionnaire which you will find with your travel documents.


Information about you and members of your party is collected by us when you request information or make a booking with us. You are responsible for ensuring that other members of your party are aware of our booking conditions and this privacy policy and that they consent to your acting on their behalf in your dealings with us. We may disclose this information to our suppliers for the purpose of arranging your tour and travel insurance (if applicable). We may use your information for the purpose set out in our data protection registration with the Office of Information Commissioner. From time to time we may contact you by post or email with information about special offers or tours. If you do not wish to receive such information, please notify us.


We consider adequate travel insurance to be an essential component of any trip abroad. We therefore recommend that you purchase travel insurance that properly covers your participation in any activities you may undertake and for cancellation should you need to do so due to unforeseen circumstances.

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